Privacy Policy

1. Introduction

Europay (EUBS) Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our POS systems and services.

Our registered office is located at Office 10 Clock House, 70 Shandon Street, Cork, Ireland.

2. Information We Collect

2.1 Information You Provide

• Business information (name, address, contact details)
• Account credentials and authentication information
• Payment information and transaction data
• Customer support communications
• Marketing preferences and communication choices

2.2 Information Automatically Collected

• Device information and unique identifiers
• Usage data and analytics
• Location data (with your consent)
• Log files and IP addresses
• Cookies and similar tracking technologies

2.3 Transaction Data

• Payment card information (tokenized and encrypted)
• Transaction amounts and timestamps
• Order details and customer receipts
• Inventory and sales data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our POS services
• Process transactions and send transaction confirmations
• Provide customer support and respond to inquiries
• Send administrative information and service updates
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and regulations
• Analyze usage patterns and improve user experience
• Send marketing communications (with your consent)
• Integrate with third-party services (Just Eat, Deliveroo, etc.)

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract Performance: Processing necessary to fulfill our contract with you
• Legal Obligation: Compliance with legal and regulatory requirements
• Legitimate Interests: Fraud prevention, security, and business operations
• Consent: Where you have given explicit consent for specific processing activities

5. Information Sharing and Disclosure

We may share your information with:

• Payment Processors: To process transactions securely
• Third-Party Integrations: Just Eat, Deliveroo, and other platforms you choose to integrate
• Service Providers: Cloud hosting, analytics, customer support services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for payment data
• PCI DSS Level 1 compliance for payment processing
• Regular security audits and penetration testing
• Secure data centers with 24/7 monitoring
• Multi-factor authentication for account access
• Employee training on data protection and security

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Transaction data: 7 years (as required by Irish tax law)
• Account information: Duration of active account plus 2 years
• Marketing data: Until you withdraw consent
• Support communications: 3 years from last interaction

8. Your Rights

Under GDPR and Irish data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Lodge a Complaint: File a complaint with the Irish Data Protection Commission

To exercise these rights, contact us at privacy@europay.ie

9. Cookies and Tracking

We use cookies and similar technologies to:

• Authenticate users and prevent fraud
• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content and features

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

10. International Transfers

Your data is primarily stored within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for specific countries
• Appropriate safeguards as required by GDPR

11. Children's Privacy

Our services are designed for businesses and are not intended for children under 16. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our services. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Privacy Policy or our data practices, contact:

14. Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission: